Black House Publishing Limited offers all of our customers the right to claim a full refund including the cost of postage, if the books received do not meet the customers expectations.
If you are unhappy in any way with any publication that you have ordered from us, simply notify us by email to [email protected], quoting the reason for the return, and you will be notified by email of a returns number. Please ensure that this returns number is clearly marked on the address label when returning goods to us.
A full refund of the original price paid, including the cost of return postage, will be made within 48 hours, once the goods have been received back at our warehouse. Any contract made for the purchase of goods through this website is made with Black House Publishing Limited.
Black House Publishing Limited is committed to protecting the privacy of our customers and the confidentiality of the personal information which our customers provide. This policy covers the information we collect from you to process your order, and for marketing purposes. We will never sell personal information to third parties. Sharing of personal information with third parties is only allowed where it is necessary to process and fulfil your order.
At the checkout ordering process a website link will be made with an online secure payment gateway such as Amazon Pay, PayPal or Secure Trading, We do not store our customers credit or debit card details.
When an order is placed, the information needed to complete it is transferred securely from our website to our Mail Order system. We need to know your name, e-mail address, and delivery address. This information enables us to fulfil your order and keep you informed of the progress of your order. If you wish to have your address details removed after completion of your order, please remove your address here.